Support email verification

Rentshelf uses the store’s support email as the customer-facing Reply-To address for rental emails.

Support email verification prevents someone from entering an address they do not control and using it as the customer-facing contact.

Verify the support email

1. Open Rentshelf → Settings.
2. Enter the merchant support email.
3. Save the settings.
4. Open the verification email sent to that mailbox.
5. Click the verification link.

After verification, Rentshelf can send booking confirmations, pickup reminders, return reminders and test emails with the merchant support email as Reply-To.

Send test emails

Open Rentshelf → Settings, then enter a recipient in Send test emails to.

The field is blank by default so private support addresses are not exposed inside merchant stores.

Troubleshooting

If a verification email does not arrive:

• check spam or promotions folders;
• confirm the email address is typed correctly;
• try sending the verification email again;
• contact Rentshelf support from the Crisp chat bubble or email info@rentshelf.app.

Confirm the saved verification state

After following the email link, reopen Settings and confirm the saved address is shown as verified. If you change the support address, verify the new mailbox. If a link has expired, request a fresh verification message.

Verification establishes control of the Reply-To mailbox. It is separate from email delivery: send a test and check the actual recipient inbox and spam folder. It does not turn the merchant address into a verified sending domain.