Customer booking page

Rentshelf can include a personal booking link in customer emails. The booking page opens on the shop domain and shows the rental details associated with that link.

Check the customer experience

1. Configure your customer-facing support contact and email settings.
2. Create a controlled test booking using an email address you can access.
3. Open the booking link in the received message.
4. Check the product, rental dates, status and payment details against the staff booking record.
5. Verify the support contact so the customer knows how to ask for a change.

The link grants access to that booking. Send it only to the intended customer; do not publish personal booking links on product pages or in public help articles.

Changes and cancellations

The current customer page is for reviewing booking details. Do not advertise self-service date changes, extensions or cancellation unless those actions are actually available in your store’s flow. Ask customers to contact the store for a change and review availability before agreeing to it.

If a link reports that the booking cannot be found, check the booking record and contact support. Do not try to reconstruct or edit the access token in the address.

See Notifications and Bookings.