Rental agreements

Rental agreements are included in the Growth plan. They let a merchant attach reviewed, product-specific terms to supported rental bookings and collect a typed-name signature through the private booking link.

Rentshelf does not provide a legal template or identity verification. Use terms appropriate for your business and jurisdiction.

Configure an agreement

1. Open the rental product and find Rental agreement.
2. Enable the agreement and add a title.
3. Enter the terms your business uses for care, permitted use, returns, damage and cancellation.
4. Choose whether customers must acknowledge the terms before adding the rental to cart.
5. Save the agreement settings.

The storefront acknowledgement is not the booking signature. The signed booking document is collected separately through the customer’s private booking link.

Versioned booking documents

When an eligible booking is created, Rentshelf stores a snapshot of the agreement and relevant booking details. Editing or disabling the product template later does not rewrite a document that was already issued.

The document is sanitized for display and stored with an integrity hash. A customer signs the current document by confirming consent and entering a valid typed name.

Activation and signature state

A booking that requires an agreement cannot be marked Active until the current document is signed. Staff can review the agreement status from the booking before handover.

Supported material changes—such as dates, quantity, customer identity, price or an amendment—can invalidate the current signature. Rentshelf keeps the previously signed document in history and issues a new current version for signature. Settling an existing balance by itself does not invalidate an otherwise current agreement.

Operational checklist

• Confirm that Growth is active before relying on new signatures.
• Review the agreement title and terms for the correct product.
• Send the customer their private booking link.
• Check that the current document is signed before collection or activation.
• After a material booking change, request the new signature rather than relying on the historical one.