Notifications

Rentshelf sends customer emails at key points in the rental lifecycle, using the verified support email as the Reply-To address.

Verification required

Customer emails and test emails require a verified support email first. Open Settings → Customer-facing contact, save the support email, then confirm the verification email.

What’s sent today

Event	Who receives it	Template
Booking confirmed	Customer	Rentshelf booking confirmation, plus Shopify order notifications if enabled
Booking cancelled	Customer	Shopify order cancellation notification, if enabled
Pickup reminder	Customer	Rentshelf pickup reminder
Return reminder	Customer	Rentshelf return reminder
Return workflow email	Customer	Rentshelf customer email from the Returns screen

Customer-facing contact

The Customer-facing contact section controls the email address customers can reply to.

1. Add a support email.
2. Save the contact.
3. Verify the email from the confirmation link Rentshelf sends.

Until this address is verified, Rentshelf blocks customer emails and shows a warning when you try to send test emails.

See Support email verification for the full flow.

Notification schedule

In Settings → Notification schedule, you can configure:

• Pickup reminder days before the rental start date
• Pickup reminder send time
• Return reminder days before the rental end date
• Return reminder send time
• Optional delivery-method filters
• Optional extra message copy for pickup emails
• Optional extra message copy for return emails
• Whether pickup and return reminders are enabled

For day offsets, enter the number of days before the rental event. For example:

• 1 day before pickup sends the pickup reminder the day before the rental starts.
• 1 day before return sends the return reminder the day before the rental ends.

Times use the store timezone from Store settings.

Test emails

The Send test emails to field is blank by default. Enter your own address when you want to preview the sample emails.

Rentshelf sends sample versions of:

• Booking confirmation
• Pickup reminder
• Return reminder

The success message confirms the destination address only. Provider details are not shown in the admin UI.

Template customization

Rentshelf includes built-in customer email templates for booking confirmations, pickup reminders and return reminders. The Settings page lets you add extra pickup and return message copy without editing code.

Use this for merchant-specific instructions such as:

• Pickup address
• Return desk opening hours
• Late return policy
• Cleaning or care instructions
• Contact instructions

Shopify emails

Rentshelf does not replace every Shopify notification. Shopify can still send its own order confirmation, order cancellation, fulfilment and refund emails based on the merchant’s Shopify notification settings.

Rental details are attached to the Shopify order as line-item properties, so customers and staff can still see rental dates in Shopify’s order flow.